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REFUND AND RETURN POLICY

At BuyPremiumFragrance, customer satisfaction is our top priority. We want you to feel confident and secure when shopping with us. If you are not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

  • Returns are accepted within 7–14 days of delivery.
  • The product must be unused, unopened, and in its original packaging (including cellophane wrapping, seals, and branded boxes).
  • Due to hygiene and safety reasons, opened or used fragrances cannot be returned or exchanged.

2. Non-Returnable Items

  • Opened or partially used perfumes.
  • Clearance or discounted sale items (unless defective).
  • Gift cards and digital products.

3. Defective or Wrong Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will replace the item at no additional cost or issue a full refund.

4. Refunds

  • Once your return is received and inspected, we will notify you by email.
  • If approved, your refund will be processed to your original payment method within 5–10 business days.
  • Shipping costs are non-refundable unless the return is due to our error (wrong/defective product).

5. Exchanges

  • Exchanges are available only for unused and sealed products.
  • If the requested item is out of stock, we will issue a store credit or refund.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.
  • We recommend using a trackable courier service for safe delivery of returns.

7. Contact Us

For return or refund requests, please reach out to our customer support:
📧 info@buypremiumfragrance.com